The Productivity Shop

Helping businesses grow profitably by increasing sales whilst optimising costs

Welcome to The Productivity Shop, a boutique management consulting agency specialising in sales performance improvement & cost optimisation.

We work with businesses of all sizes, from large corporates to SMEs to sole traders, as well as ambitious individuals looking to boost their personal productivity.

Based in London, we serve clients across the UK and Europe.

Get in touch to find out how we can help boost your productivity.

Roger Frost, Founder & Director

We help businesses grow profitably by boosting performance in 5 key areas…


Sales Productivity

Energising sales teams; increasing sales conversion & margin.


Customer Engagement Process

Filling the Skills Gap

Managing Performance Improvement

Incentivising & rewarding outperformance

Customer Experience

Delivering 5 star experiences; delighting customers, creating vocal advocates.


Customer Journey Mapping

Customer Engagement Process

Leveraging Customer Reviews

Growing loyalty & repeat business


Marketing Effectiveness

Targeted marketing; attracting & engaging customers, generating leads.


Engaging Customers on Social Media

Web Design & Optimisation

Fit for Purpose Merchandising

Attracting Customers with Promotions & Offers

Operations Efficiency

Streamlining operations; optimising costs, time and efficiency.


Strategic Workforce Management

Operational Standards of Excellence

Process Streamlining

Leveraging Technology

Why choose us



Extraordinary customer driven productivity!

By mapping the customer journey and highlighting performance gaps at the key moments of truth, we focus resources on the critical activities, processes & behaviours that drive sales margin & customer delight, thereby optimising costs to provide you with the best opportunity to maximise ROI.

Fresh Perspective

As independent consultants, we offer a fresh, unbiased perspective and new way of thinking to your business. No internal politics, no bureaucracy just great ideas and excellent execution

Productivity Experts

Extensive experience in delivering sales margin growth whilst optimising costs for multiple businesses across multiple geographies. Let’s do the same for you.

Affordable, Fast & Efficient

As a boutique agency we care passionately about the quality of work we deliver. Your success is our success, so there’s no clock watching, just non-stop value from start to finish.

client feedback

Roger is an inspirational leader with a firm understanding of Retail and takes a genuine pride in creating a collaberative and effective approach to leading change throughout the organisation to the shop floor.
Shaun Kidd

Head of Account Management, Dixons Carphone

Roger has been working with us on numerous projects since 2014, from strategy formulation to web design to new product development. He is now a trusted advisor to our business.
Martin Schmid

Managing Director, Fortissimo Prague & OffRoad Action

Roger worked with us in reviewing our workforce model, it was great to get an outsiders view and given the project was a short term assignment it was essential he could hit the ground running. Roger was able to bring a wealth of experience from previous Telcos that enabled him to quickly grasp the model and identify the opportunities that we had missed. He was able to work with minimal supervision but at the same time integrated himself well into the office environment.
Tim Griffiths

Senior Commercial & Insights Manager - Retail, EE

Roger consulted for us on a salesforce optimisation project. Despite not having worked in pharma before he was able to quickly understand the business issues and how to bring his huge experience and knowledge to a suite of solutions and enhancements that drove the business forward. Roger has a strong blend of multi national/cultural understanding, intelligence, empathy, people skills, humility and hunger to learn. His recommendations were accepted and implemented with a positive impact on business performance.

Fraser Hall

Country President, Novartis Czech Republic


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